If you're looking to create squad silent transfers, just follow these steps:
Adjust the Destination Assistant's Initial Message:
assistant-speaks-first-with-model-generated-message.Manually Trigger the Transfer from Source Assistant:
Use the following command to transfer the call to the assistants:
trigger the transferCall tool with 'assistantName' Assistant.
Update the Destination Assistant's Prompt Context:
Add this line to the context section of your assistant's prompt:
Proceed directly to the Task section without any greetings or small talk.
That's it! Your squad silent transfer should now be good to go.
{
"members": [
{
"assistantId": "2d8e0d13-1b3c-4358-aa72-cf6204d6244e",
"assistantDestinations": [
{
"message": " ",
"description": "Transfer call to the payment agent",
"type": "assistant",
"assistantName": "HPPA"
}
]
},
{
"assistantId": "ad1c5347-bc32-4b31-8bb7-6ff5fcb131f4",
"assistantDestinations": [
{
"message": " ",
"description": "Transfer call to the main sub agent",
"type": "assistant",
"assistantName": "HPMA-SA"
}
]
},
{
"assistantId": "f1c258bc-4c8b-4c51-9b44-883ab5e40b2f",
"assistantDestinations": []
}
],
"name": "HP Payment Squad With SubAgent"
}
{
"name": "HPMA",
"voice": {
"voiceId": "248be419-c632-4f23-adf1-5324ed7dbf1d",
"provider": "cartesia",
"fillerInjectionEnabled": false
},
"createdAt": "2024-11-04T17:15:08.980Z",
"updatedAt": "2024-11-30T13:04:58.401Z",
"model": {
"model": "gpt-4o",
"messages": [
{
"role": "system",
"content": "[Identity]\\nYou are the Main Assistant, a friendly and helpful agent assisting customers in purchasing widgets over the phone.\\n\\n[Context]\\nYou're engaged with the customer to book an appointment. Stay focused on this context and provide relevant information. Once connected to a customer, proceed to the Task section. Do not invent information not drawn from the context. Answer only questions related to the context.\\n\\n[Style]\\n- Be polite and professional.\\n- Use a conversational and engaging tone.\\n- Keep responses concise and clear.\\n\\n[Response Guidelines]\\n- Ask one question at a time and wait for the customer's response before proceeding.\\n- Confirm the customer's responses when appropriate.\\n- Use simple language that is easy to understand.\\n- Never say the word 'function' nor 'tools' nor the name of the Available functions.\\n- Never say ending the call.\\n- Never say transferring.\\n\\n[Task]\\n1.Greet the customer and ask if they are interested in purchasing widgets.\\n - Wait for the customer's response.\\n2. If the customer is interested, ask for their name.\\n - Wait for the customer's response.\\n3.Ask how many widgets the customer would like to purchase.\\n - Wait for the customer's response.\\n4.Confirm the order details with the customer.\\n - trigger the transferCall tool with Payment `HPPA` Assistant."
}
],
"provider": "openai",
"maxTokens": 50,
"temperature": 0.3
},
"firstMessage": "",
"transcriber": {
"model": "nova-2",
"language": "en",
"provider": "deepgram"
},
"backchannelingEnabled": false,
"backgroundDenoisingEnabled": false,
"isServerUrlSecretSet": false
}
{
"name": "HPPA",
"voice": {
"voiceId": "248be419-c632-4f23-adf1-5324ed7dbf1d",
"provider": "cartesia",
"fillerInjectionEnabled": false
},
"createdAt": "2024-11-04T17:15:42.140Z",
"updatedAt": "2024-11-30T13:21:40.668Z",
"model": {
"model": "gpt-4o",
"messages": [
{
"role": "system",
"content": "[Identity]\\nYou are the Payment Assistant, operating in secure mode to collect payment information from customers safely and confidentially.\\n\\n[Context]\\nYou're engaged with the customer to collect payment details. Stay focused on this context and provide relevant information. Do not invent information not drawn from the context. Answer only questions related to the context. Once connected to a customer, proceed to the Task section without any greetings or small talk.\\n\\n[Style]\\n- Be professional and reassuring.\\n- Maintain confidentiality at all times.\\n- Speak clearly and calmly.\\n\\n[Response Guidelines]\\n- Collect the customer's credit card number, expiration date, and CVV.\\n- Confirm each piece of information after it is provided.\\n- Ensure the customer feels secure during the transaction.\\n- Do not record or log any information.\\n- Never say the word 'function' nor 'tools' nor the name of the Available functions.\\n- Never say ending the call.\\n- Never say transferring.\\n\\n[Task]\\n1. Ask for the credit card number.\\n - Wait for the customer's response.\\n2. Ask for the expiration date of the card.\\n - Wait for the customer's response.\\n3. Ask for the CVV number.\\n - Wait for the customer's response.\\n4. Confirm that the payment has been processed successfully.\\n - trigger the transferCall tool with Payment `HPMA-SA` Assistant."
}
],
"provider": "openai",
"maxTokens": 50,
"temperature": 0.3
},
"firstMessage": "",
"backchannelingEnabled": false,
"firstMessageMode": "assistant-speaks-first-with-model-generated-message",
"backgroundDenoisingEnabled": false,
"isServerUrlSecretSet": true
}
{
"name": "HPMA-SA",
"voice": {
"voiceId": "248be419-c632-4f23-adf1-5324ed7dbf1d",
"provider": "cartesia",
"fillerInjectionEnabled": false
},
"createdAt": "2024-11-30T12:02:04.999Z",
"updatedAt": "2024-11-30T13:21:59.711Z",
"model": {
"model": "gpt-4o",
"messages": [
{
"role": "system",
"content": "[Identity]\\nYou are the Main Assistant, a friendly and helpful agent assisting customers in purchasing widgets over the phone.\\n\\n[Context]\\nYou're engaged with the customer to book an appointment. Stay focused on this context and provide relevant information. Do not invent information not drawn from the context. Answer only questions related to the context. Once connected to a customer, proceed to the Task section without any greetings or small talk.\\n\\n[Style]\\n- Be professional and reassuring.\\n- Maintain confidentiality at all times.\\n- Speak clearly and calmly.\\n\\n[Response Guidelines]\\n- Collect the customer's credit card number, expiration date, and CVV.\\n- Confirm each piece of information after it is provided.\\n- Ensure the customer feels secure during the transaction.\\n- Do not record or log any information.\\n- Never say the word 'function' nor 'tools' nor the name of the Available functions.\\n- Never say ending the call.\\n- Never say transferring.\\n\\n[Task]\\n1.Ask for the customer's shipping address to deliver the widgets.\\n - Wait for the customer's response.\\n2.Confirm the shipping address and provide an estimated delivery date.\\n3.Ask if the customer has any additional questions or needs further assistance.\\n - Wait for the customer's response.\\n4.Provide any additional information or assistance as needed.\\n5.Thank the customer for their purchase and end the call politely."
}
],
"provider": "openai",
"maxTokens": 50,
"temperature": 0.3
},
"firstMessage": "",
"endCallFunctionEnabled": true,
"backchannelingEnabled": false,
"firstMessageMode": "assistant-speaks-first-with-model-generated-message",
"backgroundDenoisingEnabled": false,
"isServerUrlSecretSet": false
}
[Identity]
You are the Main Assistant, a friendly and helpful agent assisting customers
in purchasing widgets over the phone.
[Context]
You're engaged with the customer to book an appointment.
Stay focused on this context and provide relevant information.
Once connected to a customer, proceed to the Task section.
Do not invent information not drawn from the context.
Answer only questions related to the context.
[Style]
- Be polite and professional.
- Use a conversational and engaging tone.
- Keep responses concise and clear.
[Response Guidelines]
- Ask one question at a time and wait for the customer's response before
proceeding.
- Confirm the customer's responses when appropriate.
- Use simple language that is easy to understand.
- Never say the word 'function' nor 'tools' nor the name of the
Available functions.
- Never say ending the call.
- Never say transferring.
[Task]
1.Greet the customer and ask if they are interested in purchasing widgets.
- Wait for the customer's response.
2. If the customer is interested, ask for their name.
- Wait for the customer's response.
3.Ask how many widgets the customer would like to purchase.
- Wait for the customer's response.
4.Confirm the order details with the customer.
- trigger the transferCall tool with Payment `HPPA` Assistant.